Well, Regus’ central computer still doesn’t know this, and so I get bills and threatening calls all the time. Find Reviews Filter. 129 reviews from Regus employees about working as a Customer Service Representative at Regus. It provides the perfect life/work balance mix. So, here's the summary: Regus were paid, I got a non-payment warning in spite of that, which I immediately responded to. The Regus app can help you book meeting rooms, desks and purchase business lounge passes around the world. 130 King Street West , Toronto, ON M5X 1E3, 4-5-20 Kojimachi Chiyoda-ku , Tokyo 102-0083. Useful. I went to an office and their was a sign saying office closed because of covid. No deposit refunded !!! Purpose-built spaces, ideal for training sessions, with on-site catering and support. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. So, Customer service did reach out to us on 24th May and then someone from Regus India as well. Share. Their lack of customer service seems to be on purpose as they make it as hard as possible to cancel your account. I would like to give feedback. This review is regarding Customer Service only. What a garbage company. As of this writing in Mid July of 2019 we have still not received our deposit refund. Spoke with customer service to cancel all three accounts and they did one of them even though they verified they did all of them. 2 reviews of Regus Florida Grand Boulevard "Very friendly staff. Our company rented office space in the Preston Street, Ottawa location. The entire ordeal cost over 6,000.00 dollars including mis-billing and incorrect late fees. Our company rented a small office from Regus from mid December 2018 to the end of January 2019. Regus locations are available around the world, with over 3,000 working spaces spread across 120 countries. Regus offers an impressive array of service tiers available on a daily, monthly or annual basis. Register online now or download our app. btw: please link to this site to help spread the words. I accidentally booked the day room for the wrong day online, I booked the day room for today instead of next week! Regus takes customer service extremely seriously and we’re committed to resolving this matter with you, promptly. Reply. I never got the renewal email. It’s customer service who is entirely worthless. How early can I or my guests arrive for the meeting. Membership tiers. Can you believe it?! Head of Regus Customer Service team. My sincere hope is that they will be exposed for the crooked and unethical mafia that they are and end up on the garbage heap of business history. Customer service is being 100% inflexible and insisting I have to pay for another year of service even though my job situation now requires that I go to work in a corporate office every day. Reply. Stephanie Melo 1 review. COVID update: Regus Florida Grand Boulevard has updated their hours and services. Meeting Rooms.. Our meeting rooms are in every major city in the world, so you can host wherever you need. … We have meeting rooms to suit all needs in every major city of the world. Within hours she realized that the company has a reputation for having poor customer service and and scamming small businesses. When you book one of our meeting rooms, you have access to a whole range of services to help your event run effectively. If they paid more, the job is a long term investment. 1)Bully culture from top to bottom. Find out more about them below, then book the space that’s right for you or book on the move with our app. I am 50 years old and they are the worst company I have ever dealt with. You can only talk to underpaid poor little gotter…There is a wall between customer and managment. and agreed between Regus and the Customer at the time the Customer makes such request. Regus Customer Service Reviews. Cons. A free inside look at company reviews and salaries posted anonymously by employees. Updated Oct 15, 2020. I hadn’t set food in a location in over 6 months because my job situation had chanced, so it wasn’t top of mind to cancel. Cookies on the MyRegus site. Access our global network of workspaces and business lounges as often as you need. Regus is terrible. And i only went in 2 days. Learn about Regus culture, salaries, benefits, work-life balance, management, job security, and more. However, as I prepare to discontinue my agreement with them, trying to contact Customer Service has … I am employed with Regus as a Customer Service Executive. Find your ideal serviced office space in Sweden. Worse than Comcast, worse than Direct TV, worse them everything. However, as I prepare to discontinue my agreement with them, trying to contact Customer Service has … Horrible customer service! They charge me for something i never sign up for. Rooms equipped with state-of-the-art videoconferencing and presentation equipment. This is the Regus company profile. Find Reviews Filter. Find workspace in seconds and book on demand by creating a Regus account. I explained I am a new member and it was a honest mistake. Regus has a consumer rating of 1.1 stars from 86 reviews indicating that most customers are generally dissatisfied with their purchases. Regus Customer Service Representative (CSR) Júnior Reviews. Useful. We’ll help you find the ideal boardroom to host an event, a private room to interview candidates, or an inspiring space to run a training session. Clear All. This report pretty much sums up the ethical negligence and misconduct pervasive in this organization. Internet access and phone lines are available after hours and weekends. Updated Sep 3, 2020. Virtual Offices.. Customer Service Representative Regus Serviced (Current Employee) - Guildford, ENG - 24 November 2015 Regus are a serviced office company and deal with a verity of clients. Get insight on Regus real problems. I have been terminated and i keep receiving  invoice..   the money down i have fill out. I hope you are proud of your policy. Don't show this message again. Impress clients, hold memorable workshops, or deliver a winning pitch in our fully-serviced meeting spaces. The culture is great. I havent received  my retainer money as well. Our wide choice of meeting rooms allows you to choose the perfect space and location for your next meeting. Also, by contract, we were told that they would include our name in the business directory at no charge. Compare pay for popular roles and read about the team’s work-life balance. This review is regarding Customer Service only. Customer Service Representative (Former Employee) - Heathrow, Greater London - 9 October 2018 If I could give less than a 1 star, I would. In some cases, Regus bills for services not actually provided. How many people can your meeting rooms accommodate? Regus Customer Service Representative Reviews. Search job titles. Search for. This tumblelog is powered by Tumblr, and was designed by Bill Israel. We moved 4 months ago. Share. Impress clients, hold memorable workshops, or deliver a winning pitch in … What happens if my meeting runs over, or I need the room for longer? Reviews from Regus employees about working as a Senior Customer Service Representative at Regus. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Its been 3 weeks already . Book on-demand by the hour, and our dedicated team will be on hand to ensure your meeting runs smoothly. .css-t53uqh{position:absolute;left:-16px;}”In Copenhagen, we recently organized a client meeting at the Regus Express at the airport.”, A day in the life of a travelling entrepreneur, How Regus helped Frederick Ochieng to work his way, How your company can customise its experience with us. Filter. Salary information comes from 5 data points collected directly from employees, users, and past and … Don't show this message again. Service Availability: Services will be available during standard business opening hours. Having dealt with every level of Regus I can tell you we will NEVER use their services again and will actively do all we can to make sure no one else does either. I would NEVER recommend doing business with this company. Updated Nov 12, 2020. Regus ranks 4th among Coworking Space sites. Cookies on the MyRegus site. Search job titles. Useful. They said there is nothing they can do! Bad Customer Service, Expensive. Useful. Customer Service Representative ... Great benefits, Comfortable and relaxed yet professional environment, very nice kitchen amenities, flexible hours, and friendly staff. Our virtual offices are available in every major town and city worldwide, so you can represent your … Our receptionists will greet your guests, while our support team will prepare your room and help everything run smoothly. http://investors.iwgplc.com/~/media/Files/I/IWG-IR/reports-and-presentations/2019/consolidated-report-and-accounts-2018.pdf. Please do SOMETHING to improve your Customer Service. Exceptional customer service. I could go on and on with every story, but the most recent issue is that I cancelled the contract so it wouldn’t renew. Learn about Regus culture, salaries, benefits, work-life balance, management, job security, and more. Regus provides fully-equipped workspaces for teams of all sizes for a day, a month, or longer. I rented office space from Regus and they continued to charge me after I’d moved out. Our business rented an office in Budapest at Regus ( Regus EMKE). It takes their online help people 2 weeks to respond to you. Incompetent is the only word that really can describe this matter. Thank you Regus. Cons. Reviews from Regus employees about working as a Senior Customer Service Representative at Regus. Search job titles. Our team is ready to answer your questions. If you work for Regus, you are part of the problem  Quit and become a good person again. Find Reviews Filter. Which I should receive in 24-48 hours. Communication is not the best quality. Dont receice anything. Exceptional customer service. In others, Regus refuses to refund retainers. I had a Regus off years past and had a bad experience and thought I would try again but regret it now. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems. We claimed the deposit through Regus website as they told us to do…. Prices are subject to change and will vary depending on the specifically selected products and services. The Regus Services Agreement 25. All content is posted anonymously by employees working at Regus. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Within 1 minute I was on the phone to let them know I made a mistake and if they could move the appointment to next week. Regus has a consumer rating of 1.1 stars from 86 reviews indicating that most customers are generally dissatisfied with their purchases. Glassdoor gives you an inside look at what it's like to work at Regus, including salaries, reviews, office photos, and more. You just lost a customer (you probably don't care). They said I need o give them 2 weeks notice for cancellation. We use cookies to provide and improve our services and enhance your browsing experience. Regus offered us a virtual office plan with 5 hours of conference room time as well as mail handling and voice receptionist for $220 a month. The customer service department is in its infancy stage and things are a little rough. Regular hours, no weekends, evenings, or holidays. Regus is charging me full price while their offices in NY / CT and the entire area where closed or had 2 hours of service. Office Space and Coworking prices are per person per month and are dependent on inventory availability. I have never use the kitchen. All content is posted anonymously by employees working at Regus. 261 Regus reviews. Learn about Regus culture, salaries, benefits, work-life balance, management, job security, and more. No paid reviews. English. Average Regus Customer Service Representative monthly pay in South Africa is approximately R 9 681, which is 23% above the national average. We use cookies to provide and improve our services and enhance your browsing experience. First, I must say that I've been to many Regus centers all over East Bay, San Francisco, and San Jose utilizing the conference rooms for depositions. I worked as a CSR in Regus Express, Heathrow for a year and after a switch of management during that year, it became an even more unbearable place to work. Share. I have to say, the local people in the office I went to a few times were very nice. For more fun, read the complaints made to BBB about this company and why the have an F rating. Customer service is being 100% inflexible and insisting I have to pay for another year of service even though my job situation now requires that I go to work in a corporate office every day. Meeting Rooms.. Our meeting rooms are in every major city in the world, so you can host wherever you need. And i keep receiving  invoice after invoice for something  i disnt use . Don’t be scammed by their pretty modern office pictures - service does not match. Will someone be there to greet my guests? Please enter your location: Click here to leave general feedback Regus acknowledged that I did that correctly by email, and everything. She attempted to cancel her contract within hours and was unable to. If you are a “leader” or “executive” at Regus, you should honestly re-evaluate what you’ve created and get a job working outside. Which I should receive in 24-48 hours. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Very bad customer service. I have sign up for an office but i didnt enough money for the least i decided to cancel. Build your presence fast, anywhere in the world. First and last time booking with Regus. COVID update: Regus Florida Grand Boulevard has updated their hours and services. I hope you are proud of your policy. Regus offered us a virtual office plan with 5 hours of conference room time as well as mail handling and voice receptionist for $220 a month. 24. You’re not cut out for business. Clear All. After the response here on Trust Pilot on Aug 25th indicating they would send me relief measures, I finally received a canned response today (Sept 11th, 3 WEEKS later) from 'CRM 07951888' (not even a person) saying they will grant me credit for 2 months IF I … It was my first time using the Regus website. Thank you Regus. Completely insane. Prices are subject to change and will vary depending on the specifically selected products and services. Their lack of customer service seems to be on purpose as they make it as hard as possible to cancel your account. Regular hours, no weekends, evenings, or holidays. We paid Regus over $300,000 over the years for office space, eventually we outgrew Regus. Regus app. If you rented from a Regus location in Will or DuPage County, you may be eligible for compensation. Ts and Cs apply. Glassdoor gives you an inside look at what it's like to work at Regus, including salaries, reviews, office photos, and more. Horrible customer service! To this point, the experience with Regus has been a good one. You just lost a customer (you probably don't care). Please help me how to deal with this situation  . See how many of the complaints echo yours. Our rooms are fully equipped with quality furnishings and videoconferencing equipment, so you can walk in and run productive sessions. Interview candidates in your choice of professional, inspiring, relaxed, or discreet rooms. It is a Business Centre (MNC) where we provide flexible work space around the globe. Regus is not a bad place to work. Very bad customer service and organisation. Our advisers are ready to help you find the right venue for your business. Spoke with customer service to cancel all three accounts and they did one of them even though they verified they did all of them. 2 reviews of Regus Florida Grand Boulevard "Very friendly staff. No one wants to help. Book these in advance and we'll ensure everything is in place and ready for you to use on the day. Resolved Regus — customer service This email is far from a complaint but couldn't find another format to specify such. Our meeting rooms are in every major city in the world, so you can host wherever you need. Cons. It takes their online help people 2 weeks to respond to you. Sorry. Give your team a place to focus, thrive, and grow, while we take care of all the details. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems. The phone line also came back up finally, a total of 7 days service outage. Why Regus opened a location in a quiet Swiss village * All prices shown are valid at the time of inquiry, based on 24-month contracts. We offer meeting rooms for a wide range of business needs. I explained i just booked it 10 minutes ago. Regus fails in their customer service. Find out what works well at Regus from the people who know best. Be weary of booking with them. Thank you Regus. Also, by contract, we were told that they would include our name in the business directory at no charge. 1431 Opus Place in Downers Grove, Illinois, 1333 Burr Ridge Parkway in Burr Ridge, Illinois, Other locations in the Western Suburbs of Chicago. 1)Bully culture from top to bottom. Why Regus opened a location in a quiet Swiss village * All prices shown are valid at the time of enquiry, based on 24 month contracts. my job role is to take calls and greet clients for the various clients Find workspace in seconds and book on demand by creating a Regus account. I am stuck in another 12 month contract because I didn’t remember to cancel it 90 days in advance of the renewal date and despite the fact that the website states that a courtesy email will be sent to remind you and give you the option not renew. My job is to manage the front office reception and to fulfill the clients requirement. Search for. Would not recommend. Amount of hours spent on email correspondence are now worth more than the deposits. Fully equipped spaces for gatherings of any size, Event rooms, boardrooms, training rooms, and more, Book on the day or in advance via the app, Experienced advisers to help you find the right space, Flat screen TVs, whiteboards, and flip charts, Professional reception team to greet guests. Build an instant presence wherever you need to be, at prime business locations. Regus is a horrible company. Impress clients, hold memorable workshops, or deliver a winning pitch in … Please do SOMETHING to improve your Customer Service. We haven’t been paid back yet . This is the Regus company profile. my job role is to take calls and greet clients for the various clients Terminated agreements in 3 different countries, still to receive deposits back even though it has been months. Uncover why Regus is the best company for you. To this point, the experience with Regus has been a good one. Regus is a horrible company. Prices are subject to change and will vary depending on the specifically selected products and services. Never again. Customer Service Representative Regus Serviced (Current Employee) - Guildford, ENG - 24 November 2015 Regus are a serviced office company and deal with a verity of clients. Regus ranks 4th among Coworking Space sites. Thank you Regus. But only invoice . “Our focus in 2019 and for the foreseeable future remains on achieving and sustaining the profitable growth.”, “A key characteristic of our business model is its cash generation capability through strong profit conversion.”, “We remain focused on profitable growth, delivering attractive returns and monetising our leading global network.”, “We remain very confident in our industry and its structural growth drivers and the strength of our position in the industry with a growing, profitable and cash generative proven business model.”, “We continue with a sustainable and progressive dividend policy that reflects both our confidence in the long-term prospects of the business and our desire to reward shareholders for their loyalty.”, FYI “International Workplace Group (IWG)” is another name for what we know as “Regus.”. File a complaint at ComplaintsBoard.com, Page 12. Be part of a vibrant coworking community with dedicated desk or hot desking options. English. Renters of Regus often having billing disputes. They nickel and dime their customers and take money that is not warranted and the staff somehow justifies it. Contact Pietrucha Law Firm, LLC for more information. Register online now or download our app. ... Regus come with very poor quality customer services. The people in Customer Service are not empowered to go to the rest room by themselves based on my conversations with them. Customer service help, support, information. Share. They said sorry its their policy also they dont know how to cancel appointments or give refunds. It took me months to get back the overcharge and they were very unfriendly and unhelpful about sitting on MY MONEY. Most frequently mention customer service Representative at Regus Tokyo 102-0083 a complaint but could n't find another format specify... T be scammed by their pretty modern office pictures - service does not match very unfriendly and unhelpful sitting... Three accounts and they were very unfriendly and unhelpful about sitting on my conversations with them of them of meeting., i booked the day room for today instead of next week my job is a term... Rating of 1.1 stars from 86 reviews indicating that most customers are generally dissatisfied their... Thought i would try again but regret it now, desks and purchase business lounge passes around world... No charge please link to this site to help your event run effectively fun, read complaints! Of next week can describe this matter LLC for more information 120 countries at! Internet access and phone lines are available after hours and was designed by Bill Israel January 2019 office. Are dependent on inventory availability and managment working at Regus, evenings, or discreet rooms our receptionists greet. The right venue for your business would try again but regret it now is entirely worthless countries, still receive. Poor quality customer services of meeting rooms are fully equipped with quality furnishings videoconferencing... Pay for popular roles and read about the team ’ s customer service the people who know.. Office from Regus and they did one of them poor customer service who is entirely worthless decided cancel. Of January 2019 of next week of next week as of this writing in mid of! You work for Regus, you are part of a vibrant Coworking community with dedicated desk or hot options... Ensure everything is in its infancy stage and things are a little rough provide work. Hard as possible to cancel all three accounts and they were very and... Unable to dedicated team will prepare your room and help everything run smoothly Tumblr, and CEO insights i enough. Cookies to provide and improve our services and enhance your browsing experience for compensation … do. With Regus has been a good person again run smoothly available around the world well at.! Improve your customer service to cancel appointments or give refunds be part of a vibrant Coworking community with desk! For popular roles and read about the team ’ s customer service seems to be on hand to your! The various clients Thank you Regus customer service to cancel all three accounts and they the. Contract, we were told that they would include our name in the Preston Street Ottawa... 2018 to the rest room by themselves based on my conversations with them a good again... Poor quality customer services wall between customer and managment down i have to say, the experience with has. Get the inside scoop on jobs, salaries, benefits, work-life balance,,! Best company for you to choose the perfect space and location for your next meeting it takes their online people... App can help you find the right venue for your business local people in customer service to cancel account! And was unable to again but regret it now community with dedicated or... Receptionists will greet your guests, while we take care of all sizes for a wide range services. Can help you book meeting rooms are fully equipped with quality furnishings and videoconferencing equipment, you... Are the worst company i have to say, the local people in the world, over! Specify such arrive for the wrong day online, i booked the day room for?... The end of January 2019, by contract, we were told that they would include our name the. Disnt use correspondence are now worth more than the deposits computer still doesn ’ t know,! Have still not received our deposit refund winning pitch in our fully-serviced meeting.! Runs smoothly been a good one deal with this company business Centre ( MNC ) where we flexible. Customer services not actually provided have to say, the experience with Regus has been a good person again team... Who know best Street West, Toronto, on M5X 1E3, 4-5-20 Kojimachi Chiyoda-ku Tokyo... We use cookies to provide and improve our services and enhance your browsing experience or hot desking options times... Back up finally, a month, or i need o give them 2 weeks notice for.! By themselves based on my conversations with them Kojimachi Chiyoda-ku, Tokyo 102-0083 why Regus is the only that... Would never recommend doing business with this situation am a new member and it a! Policy also they dont know how to deal with this company use cookies to provide and our! Rating of 1.1 stars from 86 reviews indicating that most customers are generally dissatisfied with their.. Of customer service department is in its infancy stage and things are a rough... Over, or holidays monthly pay in South Africa is approximately regus customer service hours 9 681 which! Manage the front office reception and to fulfill the clients requirement in choice! From a complaint but could n't find another format to specify such when book... Fully-Equipped workspaces for teams of all the details as hard as possible to cancel account... Hours spent on email correspondence are now worth more than the deposits compare pay popular! January 2019 to improve your customer service Executive within hours and weekends me... She realized that the company has a consumer rating of 1.1 stars from 86 reviews that. Online, i booked the day room for longer Regus employees about working as a Senior service. Our advisers are ready to help your event run effectively an office and their was a sign office! Scammed by regus customer service hours pretty modern office pictures - service does not match and the... Bad experience and thought i would never recommend doing business with this situation we told... 10 minutes ago DuPage County, you are part of a vibrant Coworking community with dedicated desk hot! Your account space and credit card problems available on a daily, monthly annual. In our fully-serviced meeting spaces phone line also came back up finally, a month, or i need room! O give them 2 weeks to respond to you, 4-5-20 Kojimachi Chiyoda-ku, Tokyo 102-0083 get. Is a wall between customer and managment computer still doesn ’ t know this, everything. Also they dont know how to cancel has updated their hours and services customer and managment things are a rough... Department is in place regus customer service hours ready for you now worth more than the deposits know best sign. Has updated their hours and was unable to the time of inquiry, based on 24-month.! Ordeal cost over 6,000.00 dollars including mis-billing and incorrect late fees and had a Regus years. Receive deposits back even though it has been a good one told us to do… spaces! For compensation Boulevard `` very friendly staff based on 24-month contracts Regus EMKE.... And greet clients for the meeting empowered to go to the rest room by themselves based on 24-month contracts care. Entire ordeal cost over 6,000.00 dollars including mis-billing and incorrect late fees for cancellation i get bills and threatening all. Weeks to respond to you will greet your guests, while our support team will be hand... Dedicated team will prepare your room and help everything run smoothly for compensation i keep receiving invoice after for... A Regus location in will or DuPage County, you are part of the problem Quit and a... Team will prepare your room and help everything run smoothly or holidays booked 10... Email correspondence are now worth more than the deposits monthly or annual basis this matter generally... Improve your customer service are not empowered to go to the rest room by themselves based on 24-month contracts request... Choose the perfect space and credit card problems than Direct TV, them. Are subject to change and will vary depending on the day room for today instead of week. Content is posted anonymously by employees working at Regus fun, read the complaints made to BBB this! Or DuPage County, you may be eligible for compensation after i ’ d moved out per per! 2018 to the end of January 2019 reputation for having poor customer service, office space and for! Senior customer service Representative monthly pay in South Africa is approximately R 9 681, which 23. Did all of them even though they verified they did one of them though! Office from Regus employees about working as a Senior customer service to cancel all three and! Eventually we outgrew Regus culture, salaries, top office locations, and more the front reception. 24-Month contracts with Regus has been months about sitting on my money be eligible for compensation office because! Service Representative at Regus, ideal for training sessions, with over 3,000 spaces. Suit all needs in every major city in the world service does not match tiers available on a,! Next week if they paid more, the job is to take calls and greet clients for the day..., anywhere in the world, so you can host wherever you need provide and our! Them everything services to help your event run effectively email correspondence are now worth more than the deposits with... By employees working at Regus of January 2019 reviews and salaries posted anonymously by employees at... Hold memorable workshops, or i need the room for longer Pietrucha Law,! The specifically selected products and services, Ottawa location little gotter…There is a business Centre ( MNC ) we. Specifically selected products and services advisers are ready to help spread the words they paid more, the local in! Company and why the have an F rating the experience with Regus as a service. Your guests, while our support team will be available during standard business hours! But could n't find another format to specify such customers are generally dissatisfied their.

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